Support Policy
Last Updated: September 2025
At MediaTouch, we are committed to providing timely and effective support to our clients and users. This Support Policy outlines how you can reach us and what you can expect when seeking assistance.
1. Scope of Support
Our support services cover:
Questions regarding our services and offerings.
Technical assistance with website features, account access, or service functionality.
Guidance and troubleshooting for issues directly related to MediaTouch services.
Note: Support does not cover issues unrelated to our services, third-party software, or external devices.
2. Contacting Support
You can reach our support team through the following channels:
Phone: +33 7 44 78 64 52
Email: contact@media-touch.com
Address: 71 Avenue Henri Martin, 75016 Paris, France
Support requests should include:
Your full name and contact information.
Detailed description of the issue or question.
Any relevant screenshots or error messages.
3. Support Hours
Our support team is available during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM (CET)
Weekends and Holidays: Support may be limited.
Support requests received outside these hours will be addressed on the next business day.
4. Response Time
We aim to respond to all support requests within:
Email inquiries: Within 24–48 hours.
Phone inquiries: Immediate during support hours.
Complex issues may require additional time, and we will keep you informed about progress.
5. Service Limitations
Support is provided in English and French.
We are not responsible for issues caused by third-party tools, software, or external service providers.
While we strive to resolve issues quickly, resolution times may vary depending on complexity.
6. Updates to Support Policy
MediaTouch reserves the right to update this Support Policy at any time. Changes will be posted on this page with the updated “Last Updated” date.
7. Contact Us
For any support inquiries, please reach out to us:
MediaTouch
71 Avenue Henri Martin
75016 Paris, France
📞 Phone: +33 7 44 78 64 52
📧 Email: contact@media-touch.com
